Last updated: 3 October 2026
This notice explains what personal data FreightIntel collects when you use freightintel.co.uk and the FreightIntel app (together, the "service"), why we collect it, who we share it with and what rights you have. We keep it plain on purpose. If anything is unclear, email us.
FreightIntel (the "operator", "we", "us") is the controller of your personal data under the UK GDPR and the Data Protection Act 2018.
FreightIntel, 7 High Street, Basildon, Essex SS14 1AB, United Kingdom.
Email: info@freightintel.co.uk · Telephone: +44 7448 218899.
| What | When | Why (lawful basis) |
|---|---|---|
| Email address, role (driver or transport manager), optional company name | When you register for the app | To create and run your account and email you sign-in codes. Contract (providing the service you asked for). |
| Sign-in codes and session tokens | When you sign in | To verify it is you. Codes are stored as hashes and expire after 10 minutes; session tokens are stored as hashes and expire after 24 hours. Contract; legitimate interests (security). |
| Chat handle and chat messages | When you use driver chat | To show who a message is from and to deliver and store conversations. Your email address is never shown to other users. Contract. |
| Voice and video call set-up data (network addresses and session descriptions) | When you start or answer a call in chat | To connect two devices. This data is passed through our server for about two minutes and is not served after that. Calls themselves go directly between the two devices where possible, so the other person can see your network (IP) address. Contract. |
| Vehicle profile (dimensions, weight, equipment, availability) | When you fill it in | To tailor route and load information to your vehicle. Contract. Stored on your own device only. |
| Position (latitude, longitude, time) | Only when you tap "share position". The app never tracks you in the background. | To show your operator where your vehicle is. Your explicit action; you can stop at any time by not sharing. |
| Messages you send us (contact form, email) | When you contact us | To answer you. Legitimate interests. |
| Technical logs (IP address, time, requested page or API path, response status) | Every request to our servers | To keep the service secure, find faults and prevent abuse. Legitimate interests. |
We do not ask for passwords, payment details or special category data. We do not use advertising trackers. We do not sell personal data, and we do not use your data to make automated decisions that have legal or similarly significant effects on you.
We do not currently use analytics or advertising cookies. The app stores your sign-in token and vehicle profile in your browser or device storage so you stay signed in. See our Cookie notice.
We use a small number of service providers (processors) under written terms. They act on our instructions.
Other users: chat messages go to the people in the room you post to (the drivers lobby, a fleet room you belong to, or a direct chat). Your chat handle is visible to them. Your operator or fleet manager can see vehicle positions you share to them.
We may disclose data if the law or a court requires it, or to protect our rights and users' safety. If we sell or restructure the business, data may transfer to the new owner, who must honour this notice.
App data is stored on servers in the United Kingdom. Cloudflare and Google may process limited technical data (such as IP addresses) outside the UK. Where that happens, it relies on the UK's approved transfer safeguards, such as the UK-US data bridge or the International Data Transfer Addendum.
| Data | Kept for |
|---|---|
| Account (email, role, company, chat handle) | While your account is open, then deleted within 30 days of closure. |
| Sign-in codes | Expire after 10 minutes. Session tokens expire after 24 hours. |
| Chat messages | Until you or the other participants ask for deletion, or your account is closed (your messages are then removed or anonymised within 30 days). |
| Call set-up data | Not served after about two minutes and removed shortly after. |
| Shared positions | Only the last 24 hours are shown in the app. Stored positions are deleted on request, and when an account is closed, within 30 days. |
| Technical logs | Up to 90 days. |
| Emails you send us | Up to 2 years after we last deal with you, then deleted. |
Under UK data protection law you can ask us to:
Email info@freightintel.co.uk and we will respond within one month. We may need to check who you are first. These rights are free to use unless a request is clearly unfounded or excessive.
If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113. We would appreciate the chance to put things right first.
We use encrypted connections (HTTPS), hashed codes and tokens, per-user access checks on every request, rate limits on sign-in and messaging, and role checks on the server. No system is perfectly secure. If a breach puts your rights at risk we will tell you and the ICO as the law requires.
The service is for working adults in the freight and haulage industry. It is not aimed at anyone under 18 and we do not knowingly collect their data.
We will update this notice when our practices change and show the date at the top. For significant changes we will tell registered users by email or in the app.
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