Most drivers will have a collision at some point, and what happens in the minutes after decides whether it stays an insurance matter or becomes a criminal one. The duties are set in law - Road Traffic Act 1988 section 170, carried in the Highway Code as rules 286 and 287 - and “MUST” means exactly that. For fleets, these duties belong in every single driver’s induction, verbatim.
If you are involved in a collision that causes damage or injury to any other person, vehicle, animal or property, you MUST:
Where another person is injured and the insurance certificate is not produced at the scene - to a police officer or anyone with reasonable grounds to request it - the driver MUST report the collision to police as soon as possible and in any case within 24 hours, AND produce the insurance certificate for the police within seven days. Two separate deadlines, both statutory. Fleets running paperless insurance should think about how a driver “produces” a certificate at the roadside; the answer belongs in the accident procedure, not in an argument at a police station.
The duty triggers on damage or injury to any other person, vehicle, animal or property - the gatepost clipped on a farm delivery, the parked car brushed in a tight street, the dog that ran out. Property damage with nobody present is the classic failure: the driver who cannot find the owner still owes the exchange, which is why the 24-hour police report exists as the backstop. “Anyone having reasonable grounds” to require the details is deliberately broad - the other driver, the property owner, a police officer - and the stopped-in-relative-safety qualifier recognises that a live lane is not the place for it: stop, make the scene safe, then do the exchange. For the office, the same event starts two more clocks that sit outside the Code but inside the operation: insurer notification within policy terms, and the O-licence maintenance and incident records that a DVSA examiner will ask to see.
The endorsement table prices the failures. AC10, failing to stop after an accident, and AC20, failing to give particulars or report within 24 hours, each carry 5 to 10 penalty points and stay on the driving record for 4 years from the date of the offence. Against a clean licence that is most of the way to a totting ban in one bad decision; for a professional driver it is also a conduct conversation with the Traffic Commissioner waiting to happen. The points are not the point, though: leaving the scene converts a civil claim into a prosecution, and no delivery is urgent enough to justify that trade.
The drivers who get this right are not the ones with the best reflexes; they are the ones who were handed a written procedure before they ever needed it. Print rules 286 and 287, put them in the cab pack, and walk every new driver through the 24-hour and 7-day clocks.